AUG. 29, ’16 INTERNET SERVER PROBLEMS

AUG. 29, ’16 INTERNET SERVERPROBLEMS

IN AUG OF 2015– A YEAR AGO—  WE CLOSED ON THE SALE OF OUR HOME IN BURNS, KS. & MOVED HERE– AND AS SOON AS POSSIBLE WE WANTED INTERNET SERVICE–

THIS IS GOING TO BE A LONG STORY– SO GET A SNACK & A GLASS OF WATER NOW—– OR WHAT EVER YA NEED NOW——      🙂

SO AFTER TALKING WITH THE CITY CLERK IN THIS TOWN WE FOUND THERE WAS ONLY ONE CHOICE FOR INTERNET SERVICE IN OUR AREA OF TOWN- AND THE TOWER WAS ON TOP OF THE CITY WATER TOWER!

WE CALLED THE COMPANY WHICH IS BASED IN WESTERN KANSAS– NOT OUR AREA– AND ASKED ALL THE IMPORTANT QUESTIONS!!!

AFTER WORKING FOR THE PUBLIC & OWNING OVER A DOZEN BUSINESSES OVER THE PAST 45 YEARS FROM MANY EXPERIENCES — YOU LEARN THE QUESTIONS TO ASK!!!! AS YOU CAN’T OWN THAT MANY BUSINESSES FOR THAT MANY YEARS & NOT HAVE SOME BUSINESS EXPERIENCE — I DON’T CARE WHO YOU ARE!!! OR HOW DUMB YOU ARE!!!!!!      🙂

SO ALSO WHEN ASKING ALL THE INFORMATION ABOUT THE SERVICE THE INTER NET SERVER  OFFERED– WE ALSO EXPLAINED TO THEM– THAT I SUFFER FROM MCS &  AND KEEP AN MCS SAFE HOME—- AND THAT ANY ONE WHO WAS COMING TO OUR HOME IF THEY WOULD BE COMING INSIDE OF MY MCS SAFE HOME– NEEDED TO NOT WEAR ANY FRAGRANCES!!!!!

for-medical-reasons

stop-door-sign

CARD FRONT

CARD BACK

OK— NOW AFTER SHARING THE INFORMATION WITH THEM— WE WERE TOLD THAT WAS NOT POSSIBLE TO HAVE THEIR EMPLOYEE  COME TO OUR HOME WITH OUT FRAGRANCES!!!!

DIDN’T MATTER IF THEY NEEDED TO FOLLOW ADA GUILD LINES AS  A BUSINESS–  THEY COULD NOT ASK THEIR EMPLOYEES TO NOT WEAR FRAGRANCES!!! (THIS IS FOR REAL—- NO JOKE——-)

SO GARY TOLD THEM — IF THEIR EMPLOYEE SHOWED UP AT OUR HOME & HAD ON FRAGRANCES– WE WOULD NOT BE ABLE TO ALLOW THEM INTO OUR MCS SAFE HOME-

SO FAST FORWARD A WEEK OR SO— AND THE GIRLS ARE BARKING—-

THE GIRLS AUG '16

AS THEY ARE NOT ONLY OUR WATCH DOGS– BUT ALSO MY SERVICE DOGS FOR MCS!!!!!!!

AND THERE WAS  A MAN WONDERING AROUND IN OUR YARD—- GARY & I BOTH WENT OUTSIDE & ASKED WHO HE WAS & WHAT HE WAS DOING?????

WELL HE WAS THE INTERNET GUY—– I SAID– DO YOU HAVE SOME ID ON YOU—– WELL HE DID IN HIS TRUCK– SO HE WENT & GOT THE ID!

WE SAID TO HIM— WE WERE NOT USE TO PEOPLE JUST WANDERING THROUGH OUR YARD— & NOT COMING TO THE DOOR & RINGING THE DOOR BELL & SHOWING SOME FORM OF ID ——- AND INTRODUCING THEM SELVES & STATING THEIR BUSINESS!

WELL– TO MAKE A MUCH LONGER STORY SHORTER– HE WOULD COME BACK & SEE IF WE HAD A CLEAR SHOT TO THE WATER TOWER & THE TOWER ON IT— IF WE DID NOT HAVE A CLEAR SHOT– WE COULD NOT HAVE INTERNET SERVICE——

ANOTHER LONG STORY– SOME ONE WAS SUPPOSE TO CALL US— BEFORE THE EMPLOYEE RETURNED TO OUR PROPERTY—–

WELL THAT  DIDN’T HAPPEN– AND ONE DAY HERE WAS THE EMPLOYEE BACK AGAIN– & BECAUSE WE HAD TALKED TO HIM ABOUT MY MCS– & HE HAD READ THE SIGNS ON THE FRONT DOOR OF MY MCS SAFE HOME– HE DIDN’T WEAR FRAGRANCES!!!

SO HE HOOKS US UP TO THE INTERNET—

AND MOST ALL MY MCS SISTERS KNOW & WE JOKE ABOUT THE SQUIRREL WHO RUNS OUR INTERNET BEING ON STRIKE — OR OUT OF ORDER– OR GONE COLLECTING NUTS– BECAUSE MY COMPUTER LOCKS UP ALL THE TIME– & IS VERY VERY VERY VERY SLOW!!!!!!!!

SO LONGER STORY— OUR NEIGHBORS ACROSS THE STREET– HAD THE INTER NET PEOPLE COME TO THEIR HOUSE & ASKED FOR FASTER INTERNET— & AN EMPLOYEE CAME OUT & INSTALLED NEW EQUIPMENT– ETC- ETC -ETC– & THEY THOUGHT THEIR SPEED WAS FASTER——

SO ON AUG 2, ’16 OF THIS YEAR—- THIS MONTH— I CALLED OUR INTERNET SERVER & ASKED ALL THE CORRECT QUESTIONS AGAIN & ASKED IF WE COULD GO TO A FASTER SPEED!!!! 5 MG!!

WELL LONG–LONG–LONG LONG STORY SHORTER– YES WE COULD– & SHE WOULD HAVE US CHANGED IN LESS THEN 30 MINUTES—- I SAID —– CHANGE THE BILLING– OR CHANGE THE SERVICE– WELL SHE COULD DO IT IN THE OFFICE—–

I EXPLAINED TO HER THAT WHEN OUR NEIGHBORS HAD CHANGED SERVICE– AN EMPLOYEE HAD TO COME TO THEIR HOME & CHANGE EQUIPMENT!  NO THAT WAS NOT NECESSARY– SHE COULD DO IT FROM THE OFFICE——-

SO I KEPT CHECKING — AND OUR SERVICE WAS NOT ANY FASTER AT ALL—–

SO LONG LONG LONG LONG LONG LONG STORY  AFTER CALLING AT LEAST 8 TIMES & ALWAYS TALKING TO SOME ONE DIFFERENT EACH CALL—

EVEN THREE COMPANY TECHS— BEFORE– FINALLY ONE SEEMED TO HAVE SOME FORM OF UNDERSTANDING— AND ASKED ME TO DO A SPEED TEST CHECK– AT SPEED TEST CHECK .NET—  WHICH I DID– AND AS I THOUGHT NO MATTER HOW MANY TIMES I CHECKED IT— WE WERE NOT EVEN GETTING THE SIGNAL WE WERE SUPPOSE TO BE GETTING BEFORE WE WERE SUPPOSE TO BE UPGRADED TO THE 5MG A FASTER SPEED!!!

SO MORE CALLS– MORE CALLS– MORE DIFFERENT PEOPLE— FINALLY A TECH WHO WAS ABLE TO UNDERSTAND— AND SAID—- THEY CAN ONLY CHANGE THE BILLING IN THE OFFICE— THEY HAVE TO SEND A TECH OUT TO YOUR HOUSE TO CHANGE EQUIPMENT—TO SPEED UP YOUR SERVICE—– ( JUST AS I THOUGHT!!!!!!!)

WELL— MORE PHONE CALLS— AND THEY SAY THEY WILL BE SENDING OUT A TECH SOME TIME IN THE NEXT TWO WEEKS OR SO——– AND I GAVE THEM OUR HOME PHONE NUMBER AGAIN & ASKED THAT THEY CALL WHEN THEY HAVE SET UP FOR A TECH TO COME TO OUR HOME——

SO ABOUT TWO WEEKS LATER— HERE IS THIS GUY IN OUR YARD–

& THE GIRLS ARE GOING NUTS—-

dogs tim is in his yard

WHO IS HE????????????

WELL HE IS A TECH FROM THE INTERNET— NO THE OFFICE DIDN’T CALL US– AND HIS PHONE BATTERY WAS DEAD– & HE DIDN’T HAVE OUR NAME– PHONE NUMBER OR ADDRESS– ONLY THAT SOMEONE ON ELM ST IN BURNS, KS WANTED INTERNET HELP—

SO WHAT DID HE DO— HE WENT DOOR TO DOOR- TO DOOR— AND ASKED EVERYONE IF THEY WERE THE ONES WHO WANTED INTERNET HELP!!!!!!!

OUR NEIGHBORS ACROSS THE STREET SAID THEY THOUGHT IT WAS US—–

SO THIS EMPLOYEE– HAD NO UNIFORM– ONLY A BUCKET TRUCK– SO EITHER HE WAS AN EMPLOYEE   OR HE STOLE THEIR BUCKET TRUCK!!

HE SAID— WELL I’LL MAKE FOR SURE THAT YOU ARE CREDITED ON YOUR ACCOUNT-– AS YOU ARE NOT GETTING FASTER SERVICE– AND IT IS TOOO LATE IN THE DAY NOW TO DO WHAT I NEED TO DO— SO I AM IN BURNS, KS ON TUES &  FRIDAY— SO WHEN I CAN GET A TIME SET UP– A GIRL FROM COLO WILL CALL YOU TO SET UP THE APPOINTMENT– BECAUSE I NEED TWO HOURS TO FIX THINGS— TO SPEED UP YOUR SERVICE!!!

SO— LONGER — LONGER STORY— WE COME HOME THIS LAST FRIDAY FROM BEING GONE ALL DAY— & OUR NEIGHBOR FROM ACROSS THE STREET– CAME OVER & SAID TO GARY— THE COMPUTER TECH CAME TODAY– & WANTS YOU TO SET UP ANOTHER DATE FOR HIM TO COME WORK ON YOUR INTERNET—-

NOW WE ARE NOT USE TO OUR NEIGHBORS KNOWING ALL OF OUR BUSINESS– (WE HAVE NO PROBLEMS WITH THE NEIGHBORS) BUT OUR BUSINESS IS OUR BUSINESS– & HOW TOTALLY UNPROFESSIONAL– FOR THE TECH TO GO TO THEIR HOUSE– & LEAVE A MESSAGE– AND NO CALLS FROM THE COMPANY!!!

NOW I HAVE CALLED THE MAIN OFFICE— THREE TIMES– BEFORE ASKING TO PLEASE SPEAK TO A SUPERVISOR— & I HAVE LEFT A VOICE MAIL FOR THE SUPERVISOR— AND HAVE CALLED BACK THREE MORE TIMES– & NO ONE WILL ANSWER MY CALLS———–

WE HAVE DECIDED WE DON’T WANT SOMEONE WALKING AROUND  ON OUR NEW METAL ROOF——– TO INSTALL NEW EQUIPMENT——-

AND TO SAY— WE ARE NOT PLEASED —   IS AN UNDERSTATEMENT———

WHAT DO YOU DO??????????

I THINK IF WE CAN EVER GET ANYONE TO ANSWER OUR CALLS & CREDIT US FOR THE UPGRADE WHICH WE HAVE NOT RECEIVED– WE WILL LIVE WITH THE SICK SQUIRREL RUNNING OUR INTERNET– AND THE SLOW– SLOW– SLOW SERVICE!!!!!!!!!

AS DEALING WITH THIS COMPANY HAS BECOME A DRAG & NO JOY INVOLVED!!!!!!!!!!!!!!!

THE RIGHT HAND HAS NO IDEA WHAT THE LEFT HAND IS DOING IN THIS COMPANY—— MAYBE I OWNED  TOOOOOOOOOOOOOO MANY BUSINESSES OVER THE YEARS & EXPECT SERVICE FOR MY MONEY!!!!!!!

Image

I’M TRYING TO BELIEVE!!!!!!!!!!!!  BUT —

THE BEST

SO ——–

THIS IS ALSO WHY I HAVE NOT BEEN POSTING ALL THE PICTURES ON MY BLOG THIS PAST YEAR — THAT I USE TO— AS THE SERVER IS SOOOOOOOOOO SLOW!!!!

ALSO WHY I DON’T ANSWER OVER 500 E-MAILS A DAY FROM MCS SISTERS— AS MY SERVICE IS SOOOOO SLOW IT TAKES ME FOR EVER TO ANSWER ALL THOSE E-MAILS!!! ESPECIALLY WHEN MY COMPUTER LOCKS UP!!!

OFFEND

WHAT DO YOU HAVE TO DO TO GET PROFESSIONAL SERVICE???????

people-knew

THINK

I HOPE —

SOOOOOOOOOO I HOPE THIS EXPLAINS WHY — MY BLOG POSTS HAVE NOT BEEN AS OFTEN– NOT AS MANY PICTURES ON MY BLOG— & I HAVE NOT BEEN ANSWERING ALL YOUR E-MAILS AS I USE TO———-

CARE TO UNDERSTAND

I’M GOING TO TRY A PHONE CALL –AGAIN— I THINK— OR EMAIL THIS BLOG POST TO THE INTER NET COMPANY!!!!

WHAT EVER—- KEEP DANCING——— LATER GATORS!!!!

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About sondasmcschatter

I was encouraged to start a blog as I suffer from MCS /multi chemical sensitivities & other health problems & I have helped several hundred others who suffer from MCS set up "Safe Homes" & given them encouragement & HOPE & share information & lots of laughs along the way also. When you choose to use fragrances, chemicals, or pesticides, You are not simply making a choice for yourself, You are making a choice for everyone around you!!!! What makes me an expert on MCS-- not a darn thing-- BUT have lived with it for years-& years- & have learned lots the HARD WAY-- by experience!! And want to give others help & HOPE & encouragement -- as I know there are not many who understand what it is to live with this illness- & ALL THAT GOES WITH IT!!! Internet has been my way of communication with many who we are confined to their "safe homes" all over the USA & other countries!! I have communicated with many HUNDRED by e-mail-- phone & letters & internet forums-- I hope this blog will help in a better way to share laughter-- hope & information!!! As for many are not any longer able to even leave their homes-- & communication is sooo important & sharing & encouragement & GIVING HOPE!!!
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11 Responses to AUG. 29, ’16 INTERNET SERVER PROBLEMS

  1. Colleen says:

    THIS IS MAKING MY HEAD SPIN. I THINK YOU’RE DEFINITELY GOING TO NEED A BIGGER SQUIRREL.

    • OR FEED THAT SQUIRREL BETTER— OR PUT HIM ON STEROIDS!!!!! 🙂 I JUST GOT A MESSAGE FROM EAGLE COMMUNICATIONS— SAYING THEY HAD CALLED US—- WHAT WAS OUR PHONE NUMBER— I SAID THE SAME ONE I HAVE GIVEN TO YOU EACH TIME I HAVE CALLED IN THE PAST YEAR — BECAUSE CELL PHONES DON’T WORK IN BURNS, KS!!!! I’M TRYING TO REMAIN PLEASANT———- 🙂

      • I HAVE HEARD FROM THE COMPANY WANTING OUR PHONE NUMBER— I TOLD THEM IT WAS THE SAME PHONE NUMBER I HAD GIVEN THEM EACH TIME I CALLED IN THE PAST YEAR– & HAD EACH TIME ASKED THEY USE THE LAND LINE AS CELL PHONES DON’T WORK IN BURNS, KS!!! I WAS TOLD MY BLOG POST & INFORMATION WOULD BE GIVEN TO THE ENTIRE MANAGEMENT TEAM!!!! I TOLD THEM I WANTED TO MAKE A DIFFERENCE NOT ENEMIES!!!

      • Colleen says:

        BLESS THE MESS A SUCCESS THAT IS ALL WE CAN SOMETIMES DO.

  2. Christa says:

    OH, MY, WHAT AN ORDEAL!!!!!!!!! 😦 UGH!!!!!!!! 😦 I HOPE YOU CAN EVENTUALLY GET FASTER SERVICE. I DON’T BLAME YOU–I WOULDN’T WANT SOMEONE WALKING AROUND ON THAT ROOF, EITHER!!!!!!

    • I WROTE THE BLOG POST— AS NO ONE WOULD ANSWER MY PHONE CALLS——– I COULD NOT LOG INTO THE COMPANY & SET UP AN ACCOUNT— I DID EVERYTHING I KNEW TO DO— EVEN PHONING & ASKING FOR SUPERVISORS– & LEAVING MESSAGES ON THEIR VOICE MAIL– TO NEVER EVER GET A RETURNED CALL—- SO I DID A BLOG POST & WENT TO THE COMPANIES FB PAGE & SENT IN A PRIVATE MESSAGE A LINK TO MY BLOG POST— TO HEAR BACK— Sonda, we appreciate you taking the time to voice your concerns. I will send this directly to our service and technical managers. What is your primary phone number? On your account notes, it looked like our tech tried to call you about 6 times last week and got no answer or voicemail.
      OUR PHONE # IS ###-###-#####
      THE SAME NUMBER I HAVE GIVEN EACH TIME I HAVE CALLED THE OFFICE FOR THE PAST YEAR—
      wanted to double check since there are 3 phone numbers on your account.
      CELL PHONES DON’T WORK IN BURNS, KS THIS IS WHY I HAVE ASKED EACH TIME I CALLED TO PLEASE USE OUR LAND LINE—–
      Your blog post and contact information has been sent to our entire management team.
      ALL I CAN SAY IS— I HOPE TO MAKE A DIFFERENCE— NOT ENEMIES!!!!!!!!!
      THANK YOU VERY VERY VERY VERY VERY MUCH FOR YOUR HELP!!!!!!!!!!!!!

      I HAVE NOT HEARD ANY THING BACK————–

  3. You must have Windstream as your internet provider!! 🙂 That’s who we have, and they are terrible. Slow speed. Often going out altogether. The entire county gets up in arms about it. So many people have complained to our congressman that he has pushed for the Federal Communications Commission to launch an investigation. So, I feel your pain!

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